5 Simple Statements About Telus technical support Explained

5 Simple Statements About Telus technical support Explained

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• At this stage, I feel I am staying misled and mistreated. Even with a number of calls and escalations, I even now do not have clarity on my reductions or a fair resolution to my problems.

Hey @DjE we can surely do what we can to aid. Could you you should mail us A non-public message and We are going to go from there?

Yes I attempted chat and received related with a Stay person However they advised me I had to phone. Undecided exactly what the Associates within the chat can help with.

I termed Telus CS at eight.55AM Mountain time and so they hanged up on me, saying that I have to connect with all through "typical Workplace hours". Is that this for real?

If our reply fixed your concern, you should click on Accept as Answer that can help Other folks from the Neighborhood.

• In my conversation with Juan from your loyalty team, I used to be falsely accused of currently being discriminatory when I referenced A different department, which was extremely offensive and uncalled for. Juan afterwards apologized, declaring which the experience was totally unacceptable.

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I are actually contacting and contacting Telus and experienced a chat with the AI that did not seem to be to be aware of what I used to be inquiring.

I had to contact CS these days with Chat and also the Division I want to talk to is simply accessible by phone. The CS on Chat arranged a call back at an agreed upon time slot. When that Office called me Telus customer service later I obtained anything sorted out.

If an automated assistant asks for The key reason why within your simply call, mention "I want to make payment arrangements for my mobility Monthly bill".

I'm looking for the telephone number to simply call to talk to your representative and asking yourself should they are available in the weekend. I intend to make payment arrangements and tried to on chat, nonetheless they instructed me I need to connect with. 

@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time plus they hanged up on me, expressing which i must call for the duration of "regular Place of work hours". Is this for true?

Be aware: if the topic is just not however protected by TELUS Expert Messaging, You will be delivered by using a callback choice.

Skilled was extremely useful. I had been acquiring pretty disappointed as almost nothing gave the impression to be Operating. He walked me through the procedure with easy Directions. And it lastly worked. Great work!

I had been eventually given case number 21911243 and explained to that a supervisor would contact me back again inside two hrs, which did not transpire. Instead, I was educated that I required to wait 24 hours.